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5 Feb 2015

Full-Time Business Systems Analyst

The David and Lucile Packard Foundation – Posted by [email protected] Los Altos, California, United States

Job Description

The David and Lucile Packard Foundation (Foundation) is a family foundation that is guided by the enduring business philosophy and personal values of Lucile and David Packard, who helped found one of the world’s leading technology companies. Their approach to business and community participation has guided our philanthropy for 50 years. Today, their children and grandchildren continue to help guide the work of the Foundation. The Foundation makes grants at the local, state, national, and international level and is located in Los Altos, CA.

The Foundation works on the issues their founders cared about most, which are
• Improving the lives of children
• Enabling the creative pursuit of science
• Advancing reproductive health
• Conserving and restoring the earth’s natural systems
• Supporting and strengthening an array of local nonprofit organizations

A staff of 118 conducts the day-to-day operations of the Foundation and a Board of Trustees oversees the work of the Foundation. David and Lucile Packard passed onto the Foundation the following core set of values: integrity, respect for all people, belief in individual leadership, commitment to effectiveness, and the capacity to think big.
Overview of Information Technology
The Information Technology (IT) team delivers technology services and support to the staff and guests of the Foundation. The IT team ensures that technology enhances and supports the work of the Foundation, from both an operational and strategic perspective. This includes day to day support services as well as a long term vision for a strong and sustainable infrastructure.

Business Systems Analyst
The Business Systems Analyst is primarily responsible for supporting business applications, both commercial and custom-built, used by Foundation staff and external users. This support includes business process definition and enhancement, specification and implementation of new technologies, validation of new functionality and bug fixes, and support for day-to-day work activities. A strong technical foundation is required, including the ability to use SQL in support of analysis and validation activities.

Responsibilities
• Provide support of business and financial applications used by the Foundation, including gathering system requirements, developing system and functional specifications, supporting business process re-design activities, managing projects, performing tests at various levels, writing documentation, and providing day-to-day business application support
• Focus on enhancing the efficiency of business operations through the effective implementation of technology solutions
• Work with implementation partners, vendors and internal IT resources to ensure quality products and deliver IT services in a timely and cost effective manner
• Anticipate the need for and recommend approval of projects for assigned areas of responsibility; develop project work plans including timing and cost estimates
• Manage multiple projects simultaneously
• Exercise judgment within generally defined practices and policies to determine appropriate actions
• Apply IT knowledge and business analysis to determine the most appropriate solutions to meet user needs
• Respond to customer problems and/or requests within the assigned areas of responsibility; determine appropriate actions to meet user needs and resolve issues in a timely manner
• Ensure user needs are met and application performance is within service level agreement targets. Identify potential problems/issues that may impact other areas within IT, and determine corrective action to minimize application down time
• Establish and maintain security and integrity controls
• Ensure system selection, development activities and new requirements are in compliance with IT standards and practices
• Monitor policies, procedures and standards relating to business applications
• Other duties as assigned

Knowledge, Skills, and Abilities
• Highly motivated, self-starter with the ability to use sound judgment when working with Foundation staff and other team members
• Strong interpersonal, communication (both written and oral), and time management skills
• Exceptional project planning and organizational skills with a strong customer service orientation
• Hands-on experience with SQL language , and the capability to write basic SQL queries to extract information from SQL databases
• Hands-on experience with enterprise reporting tools such as Business Objects, Crystal Reports, and/or SQL Server Reporting Services
• Able to work with multiple project and work streams concurrently, with the ability to deliver work products on time and within budget
• Proficient in Microsoft Office Suite (Microsoft Excel, Access, Outlook, PowerPoint, Visio)
• Knowledge or previous experience with financial system and accounting processes is a plus
• Able to grasp concepts quickly; aptitude and interest in technical concepts are very essential
• Able to undertake detailed data analysis and data tracing in order to deliver, with high degree of accuracy, assessments, recommendations, and/or corrections as appropriate
• Demonstrated skills in working well and flexibly as a team member and leader in varied activities and projects
• Ability to interact with all in a professional, courteous, and tactful manner
• Ability to build relationships that eases work internally with other departments
• Good working knowledge of relational databases and application framework
• General knowledge of related areas of information technology

Physical Demands
Candidate must have the ability to communicate via voice telephone, read and understand written communication, and generate written communication manually and using a computer. Candidate must also have the ability to sit at a desk for 2-3 hours at a time, lift and move documents, and supplies not to exceed 25 lbs., and bend to file and retrieve documents.

Education and Experience
Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent education and work experience. Minimum of four to six years of experience in a business analysis/project management role.

Benefits and Compensation
We offer excellent benefits and compensation that is commensurate with education and related work experience. The position is located in Los Altos, CA. It is full-time and exempt.

How to Apply

Email a one page cover letter and a resume explaining your interest and how your skills and work experience fit the position to [email protected]. Please reference job number 15-03-1400R in the subject line. No phone inquiries, please. The David and Lucile Packard Foundation is an equal opportunity employer and we welcome a diverse candidate pool. The Foundation uses an outside firm to check the accuracy of information supplied by applicants. Principal applicants only. More information about the Foundation can be found at www.packard.org.

Job Categories: Philanthropy. Job Types: Full-Time.

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