Full-Time Enterprise Accounts Lead
Job Description
Essence of the Role
We are looking for someone to join as the leader of our fast-growing Enterprise Accounts Team. The Enterprise Accounts Team manages, supports, optimizes, and serves our current Fortune 500 company clients. Over the past year, we have focused on building our enterprise business, and our growth has been tremendous. We expect this growth and focus to continue full throttle. This role will report to the CEO.
As Accounts Lead you will be responsible for managing the team that manages our corporate accounts to “reference client” status, ensuring the successful execution of existing client work, and identifying and developing new business with existing clients. You will be accountable for the revenue, profitability, and success of those customer relationships.
Responsibilities
– Design, coordinate, and manage Catchafire’s Enterprise Accounts Team; create solutions that meet account objectives; and lead the growth strategy for Enterprise Solution
– Work closely with Product, Customer Success, and Marketing to identify and execute on opportunities to optimize the Catchafire service offering and product for enterprise clients
– Manage the economics of the Enterprise Accounts Team and create systems to optimize how we service enterprise clients
– Forecast and track key account metrics and develop best practices regarding account management to share with team and company leaders
– Lead, mentor, and build an excellent team of Accounts Managers and Accounts Associates
– Translate industry knowledge and a keen understanding of client challenges into opportunities for Catchafire to provide an elevated service to clients
– Engage with clients regarding any changes in the product, technology, or program offering, translating the evolution of Catchafire’s product and service into a natural value-add for the client’s program and objectives
– Work closely with the Business Development Team to develop proposals and design the program for key accounts
– Liaise with Business Development to seamlessly transition a new client to an enterprise account
Attributes
– Structured delegator: As the person accountable for the success of the team, you are highly skilled at managing cross-functional projects to fulfill client objectives. You give clear, well-defined assignments, and you effectively manage people to own significant responsibilities and hold them accountable. An effective leader in this role can engage their team without falling into destructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
– Intentional leader: Over the years you have developed an effective and intentional leadership style that is true to your own personality. You are a leader who believes that you are both a teacher and a student. Some may call you a “servant leader,” but you know there is much more to it than that. You manage to people’s strengths, and your goal is to help them become the best they can be. You teach people how to “own” their work, and you do not need to micro-manage because you are sponsoring A players. You only build A teams, and you know what an A team is because you have learned the hard way in building and managing B teams.
– Effective communicator: You lead through listening, dialogue, and debate. You begin by asking rather than telling the client. You make the client feel heard, and in so doing, you gather information to help address the client’s need more effectively. You create a sense of mutual accountability, build team spirit, and follow up effectively to ensure momentum and create trust with your team through consistent behaviors.
– Strong presence: You are able to build and sustain relationships, and you are relatable to a range of audiences, from senior management to employees. You can negotiate and command respect. You can present an argument the client may disagree with in a sensible, empathetic manner to meet mutual goals.
– Keep many balls in the air: You are efficient and organized. You can take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once.
– Creatively solve problems working backwards from the objective: You arrive quickly at an understanding of the client’s objectives and the root causes behind an issue, including any issues that might be in tension with one another. You solve the problem in a resourceful, analytical way that is in service to Catchafire but also meets the client’s own business objectives. You can drive this kind of problem solving in real time, working with clients or others to help them see the implications of their objectives for what needs to be done.
– Synthesize the big picture: You take in many inputs to form an understanding of “what’s really happening,” and you know how to get above that complexity and simplify it for others. You are able to bring together numbers, stories, and plans to give others a clear and vivid picture of what’s happening, what matters, and what choices are on the table to take action.
Experience / Background
Must Have:
– 7-10+ years of relevant experience with a background in either consulting, partnerships, or business development
– At least 5 years of account management and project management experience
– At least 5 years of leadership experience managing teams, building teams, and growing people
– A record of significant program and operational management experience running client portfolios, developing high-level contacts, designing programs, and managing ongoing client relationships and programs
– Experience that establishes an intuitive understanding of how large corporations work, and an ability to quickly speak the language of different companies
– Proven ability to manage multiple projects at a time while paying attention to detail
– Excellent presentation and verbal and written communication skills
Nice to Have:
– Startup life exposure
– Nonprofit sector experience is a significant plus
About Catchafire
Catchafire is a leading social impact startup with a mission to provide talented individuals with meaningful pro-bono experiences in order to build capacity for social good organizations.
Founded five years ago, Catchafire is a team of highly motivated individuals out to disrupt “giving” as we know it. Catchafire seeks to help people volunteer to their highest and best use, while reestablishing and reinvigorating the way we volunteer.
Catchafire’s culture is a unique blend of social enterprise, tech startup, and classroom. We hire people who at their core are social entrepreneurs, and we believe that every individual who joins Catchafire has the power to be an incredible and large-scale changemaker.
We are paving the way for a new type of business model, one that demonstrates that you can focus on social mission and build a successful business at the same time. We are at the intersection of many disparate worlds (for-profit and nonprofit; purpose and business; talent development and corporate social responsibility), and we seek to break down the barriers between these silos to allow social good and community, talent and resources to flow more freely.