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26 Sep 2019

Full-Time Manager, Council Member Experience

NationSwell – Posted by jobs@nationswell.com San Francisco, California, United States

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Job Description

NationSwell is on a mission to connect America’s leading problem solvers — and to accelerate their solutions. NationSwell is a B Corp certified social enterprise focused on solutions – not problems – because we believe that solutions can only thrive when they get the attention they deserve. We advance this mission through:

  • NationSwell Council (NSC), a special membership community of more than 1000 (and growing) service-minded leaders who share a passion for taking action around solutions and collaborating with and supporting each other in eight cities across the country;
  • NationSwell.com, a platform that tells powerful, authentic human stories of problem-solvers which reached 200M people last year; and
  • NationSwell Studio, where we work with mission-aligned companies, foundations and not-for-profits like Starbucks, Seventh Generation, Comcast, Cisco, Kauffman Foundation, and The Nature Conservancy to support and amplify their social impact efforts through story-telling, digital distribution, and creative campaigns.

NationSwell is hiring a Manager, Council Member Experience (known internally as a Community Manager) to sit at the heart of the Council team. This person will be the first point of contact for a portfolio of cross-sector members: helping them navigate the community, surface opportunities for service + build meaningful relationships with fellow members across the country. The Manager will also be an intrapreneur who will collaborate with the NationSwell Council team to enhance the member experience, provide strategic portfolio insights, and generate new ideas that can drive impact for the community and the company.

How you’ll contribute to the team:

  • Actively manage and build strong relationships with a portfolio of NSC members through regular 1:1 interactions (e.g. phone calls / emails / in-person meetings) that produce a curated experience and generate impact for the individual and the community
  • Meet goals around portfolio membership renewal, community engagement, and overall member satisfaction
  • Support the continued growth of the community by generating referrals for new members from within your portfolio
  • Support the development and implementation of NSC products and programs that enhance the member experience
  • Attend NSC events, as requested, to ensure a smooth run-of-show and engage with members
  • Track and analyze data related to community engagement, growth, and impact; use data to drive decisions, make adjustments, and inform strategy
  • Share instances of community collaboration and impact with internal and external stakeholders
  • Collaborate with the NSC team to ensure that the member experience reflects the company vision and expectations

Requirements

  • Experience building + sustaining relationships with diverse stakeholder groups; at least 3 years of community-building or relationship management experience preferred
  • An ability to engage + communicate effectively (through both written and verbal channels) with senior-level professionals; including founders, partners, CEOs, and executive directors across industries + sectors
  • Experience managing individual workstreams and projects towards demonstrated outcomes
  • A willingness to deepen personal knowledge of the social impact landscape; including key trends, solutions, and leaders across the areas of NationSwell’s focus
  • Comfort in a nimble, fast-paced environment; including an entrepreneurial spirit + dependability
  • A demonstrated commitment to our core values: Excellence, Integrity, Teamwork, Innovation + Inspiration

How to Apply

Please submit a resume and cover letter via this link: https://nationswell-1.workable.com/jobs/1135566

Job Categories: Social Entrepreneurship. Job Types: Full-Time. Job Tags: community, engagement, Membership, and social impact.

Job expires in 1 month.

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