Full-Time Membership Manager
Philanthropy Northwest is the philanthropy network for Alaska, Idaho, Montana, Oregon, Washington and Wyoming. We envision vibrant, healthy Northwest communities – each with its own unique history, culture and traditions – connected to the natural environment and facing the future with optimism. Founded in 1976, we partner with family funds, foundations and corporate giving programs through professional development, networking, research, publications, public policy work and consulting.
Our work includes three core programs: 1) The Learning Network, a regional community providing opportunities for emerging and established philanthropy leaders to connect, learn and grow; 2) The Giving Practice, a national consulting team bringing customized solutions, deep regional relationships and national expertise to support organizations navigating philanthropy’s changing landscape; 3) An incubation platform for innovative philanthropic projects, including: Cascadia Foodshed Financing Project and Community Democracy Workshop.
• We elevate the field of philanthropy by identifying opportunities, taking smart risks, challenging our assumptions, experimenting creatively, listening actively, engaging in deep conversations and learning through action and reflection.
• Strong relationships power our work at every level; we build them with care and nurture them attentively.
• We embrace and encourage diversity, equity and inclusion in our community and continuously seek to bring new perspectives into our organization and our networks.
• We are a learning organization that invests in supporting the ongoing growth of our individuals, our team and our community.
• We value high quality work that is grounded in deep mutual respect, healthy work/life balance, clear communication, humor and joy.
Philanthropy Northwest is seeking an enthusiastic, relationship-oriented and collaborative individual to fill the role of membership manager to develop and manage our membership network, which consists of 200 philanthropic foundations, partners, affiliates and other key stakeholders across six states. The role of the membership manager is to support the network with superior customer service, develop and execute membership retention and expansion strategies, and work closely with the program team to connect members with Philanthropy Northwest opportunities. The role promises a range of changing responsibilities from responding to member calls and questions, strategizing annual member renewal campaigns, to building systems for membership recruitment, retention and tracking. Because a strong membership network is supported by our programs, communications, public policy, in-house consulting services and more, the membership manager must be in regular communication and collaboration with colleagues across the enterprise.
PRIMARY DUTIES AND RESPONSIBILITIES
• Build strong relationships and strategic partnerships with member organizations, affiliates and other key stakeholders such as nonprofit, public and private community partners.
• Develop and manage strategies for member engagement and retention. Specific duties include: manage the annual membership campaign, maintain current information on member organizations and areas of interests, prepare reports for both board and staff, and manage a board committee.
• Connect members with opportunities to engage in Philanthropy Northwest programs. Proactively reach out to members to identify trends and emerging themes.
• Develop and manage a comprehensive member acquisition strategy to identify and cultivate prospects, work with our communications team to develop compelling messages, manage onboarding and intake activities, and achieve annual targets.
• Co-develop and manage sponsorship and fundraising strategies for major and annul fund-like gifts, ensuring successful donor cultivation practices, tracking and submitting grant reports, and monitoring progress on goals.
• Manage membership data in Salesforce, including maintaining data accuracy, monitoring database integrity and empowering staff to use data-driven decision making.
• Work with communication and program teams to identify opportunities to amplify members’ work and learning. Share information and sense making with staff across the enterprise about members to make connections, identify opportunities and synergies, and to keep all staff informed.
• Represent Philanthropy Northwest at member programs and community events.
• Engage in enterprise wide activities and team building, including staff meetings, peer coaching, staff learning and development, staff committees, etc.
A SUCCESSFUL CANDIDATE WILL BE
• A proven customer service guru who approaches the work through the lens of our members and partners.
• A self-starter with strong initiative, autonomy and motivation; able to work independently and collaboratively.
• An activator with a strong sense of urgency and a bias for action.
• An enthusiastic collaborator who works well with all types of people and brings out the best in those around them.
• A personable and relationship oriented communicator with strong listening skills.
• Thoughtful and insightful with the ability to appreciate and leverage diverse and complex perspectives.
• A flexible and dynamic manager who can adapt and iterate under changing or ambiguous conditions.
• A learner with a growth mindset who works with curiosity, optimism, joy, and is solutions-orientated.
• Highly organized with a keen attention to detail and ability to produce consistent high-quality work.
• A minimum of five years managing membership campaigns or member-affiliated program.
• A minimum of three years in donor cultivation and fundraising in nonprofits or philanthropic foundations.
• Experience in customer relations facing positions.
• Experience working with Salesforce or other similar CRM databases. Proficient in maintaining databases and analyzing data.
• Exceptional interpersonal skills including a strong ability to work effectively and respectfully with politically, ideologically, culturally and geographically diverse people and communities.
• Range of leadership skills, including ability to motivate others, lead from the front and from the back.
• Experience with advancing social justice and racial equity in organizations and/or communities.
• Interested in being coached and coaching others to be successful.
SALARY AND BENEFITS
The annual compensation for this full-time (40 hours/week) position includes a package of benefits consisting of medical, dental, pre-tax savings accounts for medical/transportation/childcare, fixed retirement contribution by employer (6% of salary), and professional development. Salary range is $50,000 – $60,000 depending on experience.