Full-Time Regional Director of Programs
Position Title: Regional Director of Programs
Reports To: Chief Operations Officer
Schedule: Monday through Friday, evenings and weekends as needed
FLSA Designation: Exempt
JOB SUMMARY: The Regional Director is responsible for all aspects of program operations, service delivery, and program evaluation including program design and fidelity; human resource, operations, and fiscal management; community development; training; compliance and leadership of change and improvement efforts. A capable and seasoned leader, the Regional Director ensures highest quality of services, that all programs meet or exceed outcome goals, and provides leadership congruent with agency policy, values and mission.
Human Resources: recruits, selects, orients, trains, assigns, schedules, coaches, counsels assigned employees to achieve program results and highest quality services. Enforces policy, communicates job expectations, plans, monitors and appraises performance, Review and recommend compensation actions. Provides clinical leadership including direct clinical supervision of staff.
Operations: Leads projects and program implementation ensuring quality, productivity and services delivery standards. Resolves problems, completes audits, identifies trends and recommends, determines and implements system improvements. Achieves or exceeds operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing actions, managing assigned projects. Leads and manages improvement and change efforts. Participates agency-wide workgroups and projects as assigned. Responsible for all aspects of program including physical plant, safety, compliance, service delivery, program enhancement, growth and reputation, and stakeholder relationships. Provides management reports as assigned.
Fiscal: Meets financial objectives by forecasting requirements, preparing and recommending annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. Includes keen attention to vacancy, census, staffing and other metrics to ensure fiscal health of program. Provides reports as assigned.
Community Development: Represents agency interest and advances agency reputation with external stake holders including partners, sub-contractors, county agencies and others. Collaboratively explores and recommends program and contract improvement and change.
Leadership: Collaborates and communicates effectively throughout organization. Exemplifies and promotes standards of high achievement. Recommends strategic and program improvement through participation on assigned program leadership team. Participates on agency-wide committees and workgroups as assigned.
Training and Compliance: Ensures program meets or exceeds all regulatory and contract requirements including development of formal training program for staff.
Professional Development: Updates job knowledge continually through reading, continuing education, and other opportunities.
Other Duties: as assigned.
•MA/MSW required. LCSW or MFT with two years post-licensure experience preferred.
•Two years of supervisory/management experience required; relevant leadership experience may be considered.
•At least one year of residential, milieu, or wraparound experience preferred.
Managerial Competencies – required at First Place for those who manage others
•Builds vision guided by the Strategic Plan and the needs of youth being served
•Uses role to champion First Place’s strategic vision internally and externally
•Strategizes and implements rather than just completes tasks.
•Recognizes and hires the best people
•Creates a strong sense of job satisfaction and passion within each staff person and team
•Invests in staff using both collaboration and guidance
•Models desired behaviors
•Builds on strengths and facilitates growth in areas of weakness
•Seeks input, assesses risks and makes decisions
•Creative approach to challenges
•Creates and communicates vision and then empowers team to carry out that vision
•Sets clear goals with staff and uses data to evaluate progress towards goals
•Facilitates other people’s realization of their maximum potential
•Proactively addresses performance issues by diagnosing problems, developing solutions and monitoring progress
•Develops and implements operational systems that support the organizational mission
•Regularly evaluates systems for effectiveness
•Anticipates challenge and responds appropriately to unforeseen problems
•Demonstrates good instincts regarding long-term impact and implications of action
•Makes effective decisions and achieves results in the midst of change.
•Concentrates efforts on First Place priorities
•Ensures staff are focused on the right things
•Develops efficient systems, processes and tools
•Effectively and efficiently uses their own and other people’s time and resources.
Core Competencies – required of all staff for successful performance at First Place.
RELENTLESS PURSUIT OF EXCELLENCE
•Intentional use of data to improve performance
•Possesses strong drive, initiative and motivation
•Detail and results orientation
•Demonstrates good work habits
•Resiliency in persisting through setbacks
•Demonstrated success, with the ability to think strategically while executing tactically
within a resource-constrained environment.
•Seeks and utilizes resources to inform and contextualize own work
•Thinks interdependently, framing the goals of one department/project within the entire vision
•Synthesizes information to make astute recommendations and/or decisions • Prioritizes goals for success.
INVESTMENT IN OTHERS
•Creates an environment that maximizes the return on investment in others
•Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
•Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
•Creates and identifies opportunities for recognition of success • Provides supportive environment to learn from mistakes.
•Courageous, strategic, clear and direct communication that resolves discrepancies and •overcomes challenges and obstacles to organizational success
•Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
•Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
•Strong verbal and written communication skills.
•Asks questions in order to learn and encourage dialogue
•Willing to make mistakes and to be accountable for own work
•Speaks about issues truthfully and without blame
•Leads by example, displaying behavior that respects the mission, youth and First Place
•Holds high expectations for self, one another and for our youth.
About First Place for Youth
Founded in 1998, First Place for Youth was the first program in Northern California dedicated to providing critical support to transition-age foster youth and has grown to become the state’s largest provider of housing for this highly vulnerable population. The organization is recognized nationally for developing high-impact and efficient programs to serve current and former foster youth, ages 16-24.
First Place provides youth with access to safe, affordable housing, intensive case management, individualized education and employment support, job development and a rigorous school-to-career program. Our programs consistently produce high outcomes: when compared to the general population of former foster youth, First Place participants are eight times less likely to experience homelessness, twice as likely to graduate from high school and nine times more likely to enroll in college, three times as likely to be employed and three times less likely to give birth before age 21. In Fiscal Year 2012, First Place served more than 2,000 youth in five California counties and has experienced a 70 percent growth in the last four years.
•Competitive salary commensurate with experience
•Generous paid vacation and holidays
•Medical, Dental, Vision, Employee Assistance Plan.
•Benefits coverage for employee and dependents
•401 (k) Retirement plan
•LTD and Flex Spending Account
MINIMUM EDUCATION REQUIRED:Master’s degree