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18 Apr 2016

Full-Time Technical Field Manager

Dimagi – Posted by dsi-jobs New Delhi, Delhi, India

Job Description

We are currently recruiting for Technical Field Managers for our work in India. Dimagi’s Field Managers are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences, making things work in trying environments, and developing solutions that enable people to live healthier and more productive lives.

As a Technical Field Manager, you will be based out of Delhi and travel extensively in India to deploy CommCare, a mobile phone application for frontline workforces. We have an impressive range of partner organizations, ranging from nonprofits to government programs, across 15 states in India. You will join our global team of Field Managers and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi. Within your first two years, you will also have at least one opportunity to travel internationally, either to a different country office or for international project work.

Responsibilities:

Needs assessments and technology requirements definition for last-mile service delivery projects
Development of mobile technology systems using Dimagi’s flagship mHealth platform, CommCare
Solution design on CommCare based on project-specific functionality and data needs
Inform platform refinements and roadmap by channeling field user feedback to Dimagi’s software developers
Training groups of users how to use the tool effectively
Technical and programmatic support and monitoring of project activity
Data analysis and development of data analysis tools and reports to ensure that the information gathered by our mobile tool is meaningful and actionable to our partners
Technical documentation as well as the development of visual learning aids
Development of software test plans, as well as load testing and quality assurance (QA) of our mobile phone tools

Skills & Requirements:

Degree in computer science, engineering, information technology, or related – or equivalent work experience
Experience with relational databases1 – 4+ years of cumulative work experience
Outstanding oral and written communication skills
Reliable, self-directed, and resourceful
Able to juggle many things at once and able to get things done
Flexible and able to wear many hats / take on multiple roles
Interested and able to work in a multi-cultural, distributed, and international team setting
Note that experience with programming mobile phones is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface.

Desirable:

Quantitative data management and data analysis skills
Knowledge of web technologies like HTML, PHP or Python
Knowledge of the complete software development lifecycle
Experience working in India
Desire to make a social impact
Strong preference for fluency in Hindi
Fluency in French, Portuguese, Burmese, Spanish, or other Indian languages is an asset
Is this the right position for me?

The ideal candidate is interested in understanding what makes technology work in practice in low-resource settings. This person is able to self-organize and self-manage, thrives on the intricacy and challenge of application design and project management, enjoys travel and fieldwork, and functions at a high level when interacting with partners. This person is detail-oriented and comfortable with mobile tools and, if she does not have software development experience already, has at least been exposed to the software development process. While we require a 24-month commitment for this position, employment at Dimagi is open ended. This makes it a great position for someone seeking to build a career in international development.

All first-year Field Managers receive a salary that covers their living expenses for the year, including food, housing, travel, and leisure activities, encouraging a ‘frugal but comfortable’ lifestyle. All project travel is also reimbursed. Technical Field Managers will receive a significant salary increase in their second year, as well as have the option to take on increased responsibility in their long-term careers. Dimagi is very flexible in terms of growth and career progression, and is often able to accommodate people’s interests in defining their current and future roles.

Other Job Perks:

Do you like travel? You will get significant travel experiences, often to very off-the-beaten-path locations (where the real work happens). You will also get unique opportunities to travel internationally within your first two years, either to a different country for project travel, to a different country office, or both.
Extensive onboarding. This includes 1 – 2 weeks of training, followed by shadowing on existing projects, location depending on project availability.
Team Summits. The entire team will get together at least annually to meet each other, discuss goals, debate strategy, and have some fun.
If you are asked to move to a country that is not where you are from, you are eligible for one round-trip flight home per year, paid for by Dimagi.
‘Personal Initiative Days’. This is blocked off time, outside of work responsibilities, to come up with tangible outputs of impactful ideas that align with your job.
Each year, you will get 30 days paid time off.

Background on Dimagi (www.dimagi.com):

Dimagi’s mission is to integrate innovative technology into global public and private services in order to improve human health and wellbeing. We are a small, diverse, and dedicated team who love what we do and are market leaders. Since 2002, we have been dedicated to building a wide range of technologies that help deliver quality health care to urban and rural communities in over 35 countries. Dimagi’s team leads several initiatives to foster collaboration among engineers and implementers across the globe from technology in community health to open source standards. We have amassed a large network of partners over the last years. We work with a large network of non-profit and government partners to utilize technology to transform healthcare delivery for underserved populations (specifically focusing our CommCare product: www.commcarehq.org). At Dimagi, we care about impact, team satisfaction, and profit (in that order), and seek to maximize our impact per dollar spent while being the leader of technology for community health. Dimagi has successfully grown organically since its inception and currently has over 100 fulltime staff members worldwide (across all offices).

How to Apply

If interested, please send your CV, cover letter, and a short writing sample (2 pages or less) to [email protected]. Please indicate in the cover letter how you heard about this position. Applications will be accepted on a rolling basis. Please indicate “India Technical FM Position” in the subject line of your e-mail.

Job Categories: Health and Wellness. Job Types: Full-Time. Job Tags: field work, global health, international development, mhealth, social enterprise, and tech.

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