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30 Aug 2016

Full-Time Customer Success Associate

Catchafire – Posted by catchafire New York, New York, United States

Job Description

The Customer Success Associate (CS Associate) is the lifeblood of the Customer Success team, which supports our end-users (nonprofits and professionals) across the firm (catchafire.org and enterprise solution). (S)he manages a variety of external and internal processes that keep Catchafire running smoothly.

The CS Associate has two main functions – one of them external, and the other internal.

The CS Associate’s external function is to provide clear, timely support to our end users This is accomplished proactively by maintaining a compelling, easily navigable Help Center, and reactively through channels such as our help@ inbox.

The CS Associate’s internal function is to ensure the Customer Success team runs efficiently and effectively, which is accomplished in four main ways. First, through a conscientious, organized approach to recurring tasks. Second, by optimizing internal workflows. Third, by building and improving upon customer-facing processes such as customer onboarding, support, and retention. And fourth, by taking on special projects that serve a strategic purpose such as improving customer experience or data collection.

How to Apply

To apply, visit http://catchafire.org/about/careers and follow the instructions under Customer Success Associate.

Job Categories: Social Entrepreneurship. Job Types: Full-Time.

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